Refund & Return Policy

At 3D Verse Limited, we take care to produce and inspect our products before dispatch. As many of our products are manufactured using 3D printing, please read the information below carefully before placing your order.

Change of Mind

We do not offer refunds, returns or exchanges for change of mind, including where:

• you no longer want the item;

• you selected the wrong colour, size, design or variation;

• the item does not suit your space or intended use;

• you found a similar product elsewhere; or

• your personal circumstances have changed.

Please check all product information, measurements, colours and options carefully before completing your order.

3D Printed Products – Important Information

By purchasing a 3D printed product from 3D Verse Limited, you acknowledge and accept that 3D printing is a layer-by-layer manufacturing process and that minor variations may naturally occur between products.

Normal characteristics may include:

• visible layer lines;

• small seam lines or start/stop points;

• minor support or contact marks;

• very small surface imperfections;

• slight variations in texture or finish;

• minor dimensional variations;

• slight colour or shade differences between filament batches; and

• small variations between the product received and product photography resulting from the manufacturing process.

These characteristics are considered normal features of the 3D printing process and are not, by themselves, considered manufacturing faults.

Each item may therefore be slightly unique.

This does not affect your rights where a product has an actual fault or otherwise fails to meet applicable requirements under New Zealand consumer law.

Product Images and Colours

We make reasonable efforts to represent our products accurately.

Colours may appear slightly different depending on lighting, photography, screen settings and filament manufacturing batches.

Minor differences of this nature are not considered faults.

Custom, Personalised and Made-to-Order Products

Customised, personalised, specially manufactured or made-to-order products cannot be returned, exchanged or refunded because of change of mind.

This includes products manufactured specifically according to a customer's selected dimensions, colours, text, specifications or custom design.

Once production of a custom or made-to-order product has started, cancellation may not be possible.

If a customised or made-to-order product is faulty or does not reasonably match the agreed specifications, please contact us and we will assess the issue in accordance with applicable New Zealand consumer law.

Faulty or Incorrect Products

If you believe your product is faulty, damaged, significantly different from its description, or you received the wrong product, please contact us as soon as reasonably possible after discovering the issue.

Please provide:

• your order number;

• a description of the issue; and

• clear photographs or video showing the product and the problem.

We may request additional information or photographs so that we can assess the issue before determining the appropriate remedy.

Please do not dispose of, modify, repair or return the product before contacting us.

Where permitted by law, 3D Verse Limited reserves the right to inspect and assess the product before approving a remedy.

For faults that can reasonably be remedied, we may choose to repair the product, replace the affected product or component, or provide another remedy available under applicable law.

Where the problem is substantial, or where another remedy is required by New Zealand consumer law, your statutory rights will apply.

Minor Damage or Replaceable Components

Some of our products consist of multiple pieces or components.

Where an issue affects only one replaceable component and the remainder of the product is in acceptable condition, we may provide a replacement for the affected component rather than replacing the entire product, where this is an appropriate remedy under applicable law.

Damage Caused After Delivery

We are not responsible for problems caused by misuse, accidental damage, unreasonable handling, unauthorised modification or use of the product contrary to any instructions supplied with it.

This may include damage caused by:

• dropping, crushing or excessive force;

• incorrect assembly;

• modifying, cutting, sanding or gluing components;

• exposure to excessive heat or unsuitable environmental conditions;

• using the product for a purpose for which it was not designed; or

• normal wear and tear.

If a customer modification or misuse causes the issue, the product will not be considered faulty because of that resulting damage.

Shipping Damage

If your parcel arrives with visible shipping damage, please contact us promptly and provide photographs of:

• the damaged product;

• the shipping packaging;

• the shipping label; and

• any visible damage to the parcel.

Please keep the original packaging until we have assessed the claim, as it may be required for a courier claim.

Returns

Do not send products back to us without contacting us first.

Unauthorised returns may not be accepted.

If a return is required as part of an approved remedy, we will provide return instructions.

Products must be packaged appropriately for return. We are not responsible for additional damage caused by inadequate return packaging where that damage is attributable to the customer's packaging.

Order Cancellations

Because many of our products are manufactured or prepared specifically for each order, we begin processing orders as quickly as possible.

Cancellation requests are not guaranteed.

If production, customisation, preparation or fulfilment has already started, we may decline a cancellation request where permitted by law.

Consumer Guarantees Act

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or other applicable New Zealand law.

Where those laws apply, your statutory rights will continue to apply regardless of anything stated in this policy.

Contact Us

For any return, refund or product issue, please contact:

3D Verse Limited
Email: info@3dverse.co.nz

Please include your order number and relevant photographs wherever possible so we can assess your request efficiently.